Frequently Asked Questions

Why is my account not verified?

Your account may not be verified for the following reasons:

• You have not completed the email verification process. Check your inbox for the verification link.
• If you're an employee, your account will need to be approved by an admin. Please wait for further confirmation.

How can I change my email or name?

To change your personal details, click Settings on the Account dropdown available once you are logged in. From there, all personal details can be updated.

What should I do if I encounter a technical issue?

If you experience any technical difficulties, please contact our support team at support@alexgs.co.uk.

How do I reset my password?

If you would like to reset you password, please contact our support team at support@alexgs.co.uk.

Can I access my account from multiple devices?

Yes, you can log in from multiple devices, but for security reasons, avoid sharing your login credentials.

How do I delete my account?

To delete your account, select the option to delete account available on the settings page, or alternatively contact our support team at support@alexgs.co.uk. Please note that account deletion is permanent and cannot be undone.